Apparently all you have to do is watch a YouTube video, purchase some spare parts and you are on your way to starting your very own Cell Phone Repair company.You never know what you are getting yourself into when you drop your phone off for a repair. We’ve seen it all at our shop. We have so many people bringing their phone to us after attempting to get it fixed elsewhere. Parts that were replaced are broken again within a couple of days and the parts had no warranty.
Lack of experience and business sense is one thing, but parts that fail and don’t have warranties? There is no excuse for that. You can find plenty of shops that will charge low prices that sound great. The problem is they can only do that if they purchase low quality parts or counterfeit parts that do not carry a warranty. Even if the company claims the parts or OEM (original) make sure you they give you a 90 day or lifetime warranty. In many cases the so-called original OEM parts are fraudulent.
When calling around, if the price seems too good to be true then it is. Interview the company about their parts – where they get them, are the original parts, do they come with a warranty. Ask they about their training as well and how long they have been in business. You cannot stay in business if you to bad repairs or use bad parts. You really need to try to find a cell phone repair shop that has been around for a while, and has good reviews in Google Plus, Yelp, Facebook, etc. Check as many social media review sites as possible. We have found that some businesses will give you $5 discount if you write a good review for them on Google or Yelp. It is crazy what lengths some companies will go to appear good instead of actually making the right choices to actually be a reputable company.
It’s not like most cell phone repair shops are bad. But one bad apple can spoil the whole bunch. You just need to do your due diligence to find the right shop for your needs. Also, be prepared to pay a little more. Cheap pricing typically means bad repairs. If you have to pay twice to get it fixed, it will cost you more than an original quote from a reputable company. Call around, check reviews, and ask your friends who they use to fix their phones. We all drop them or have kids that borrow them to play their favorite games and end up cracking the screen.
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